FAQ: Ticketing

1. What are your hours?
Ticket Services Office Hours: Open 7 days a week, 10am - 8pm
Administrative Office Hours: 9:30am - 5:30pm Monday - Friday
2. How do I buy tickets?
Season subscription and individual tickets can be bought securely online with a credit card 24 hours a day. Tickets may also be purchased over the phone at (949) 497-ARTS (497-2787) Ext. 1, or by visiting Ticket Services.
3. Can I get a discount on tickets?
The easiest way to enjoy a discount from the full single ticket price is to become a subscriber. Additionally, when available, we offer $25 “rush” tickets for all balcony and orchestra side seats for regular performances, excluding Saturday evenings. These tickets are sold on a first-come first-served basis at the ticket office on the day of performance one hour prior to performance time.
We also offer full time students—identification required—a 50% discount on ticket purchases (balcony and side orchestra seating locations only), excluding Friday and Saturday evenings and Sunday matinees.
We participate in the New York Times Arts & Leisure Weekend each January. For more information, contact the Ticket Services Offices at (949) 497-ARTS (497-2787) Ext. 1
4. Are there any additional fees/charges when purchasing tickets?
There are no additional charges for subscribers or donors when purchasing single tickets. Non-subscribers are charged a $4 per ticket handling fee on all phone and online orders.
5. Can I replace lost or stolen tickets?
Stop by the Ticket Services Office or call us at (949) 497-ARTS (2787), Ext. 1.
6. Where and when can I pick up my tickets?
Tickets can be picked up at the Ticket Services Office anytime after the order is placed. Early pick-up is recommended to avoid the lineup closer to curtain time.
7. What is the policy on exchanging tickets?
Tickets can only be exchanged for a different performance of the same play. Ticket exchanges may be made up to one hour prior to the original performance time. Tickets need to be returned to the Box It tickets cannot be returned in person, they may be faxed or mailed back to the Box Office, or an exchange may be made by filling out the online exchange form.
There is a $10 exchange fee per exchange for single ticket/non-subscribers. The fee is $20 if the exchange is made less than 24 hours in advance of the original performance. This fee does not apply to subscribers. However, single ticket buyers and subscribers will be charged a non-refundable upgrade if moving to a higher priced performance or upgrading to higher priced seats.

In addition, you have the option of releasing your tickets if you are unsure as to what alternate performance you would like to attend. Or you may donate your tickets to the Playhouse and receive a tax-deduction. For details, contact Ticket Services or explore these options online.
 
 
8. Does The Laguna Playhouse offer group rates?
Parties of 10 or more people qualify for group rates. Some restrictions may apply. Group and educational tickets may be arranged by calling (949) 497-2787, ext. 229 or by e-mailing our Groups Sales Manager, groups@lagunaplayhouse.com.
9. Can you hold tickets for me until I can come down and pay for them?
All ticket reservations must be paid for in full at the time of the order.
10. Is The Laguna Playhouse wheelchair-accessible?
Yes, we have accessible wheelchair seating located in our 12th row. Please contact Ticket Services at (949) 497-ARTS (497-2787) Ext. 1 and we will review your options.
11. Why, after I’d asked for the best available seats, do I sometimes see empty seats in front of me?
Subscribers have until the day of a performance to exchange out of their seats and come another day. That leaves us very little time to sell their returned tickets so occasionally you will see empty seats in front of you. However, be assured that we will always sell you the best seats available at the time of purchase.
 
 
 
 
12. What if I simply forget a performance...can I still use my tickets for another performance?
Subscribers can hold onto your old tickets and bring them to the ticket window one hour prior to curtain for any other performance of the same play, provided seats are available.  There would be a $5 per ticket missed performance fee, plus any upgrades that may be applicable.